Chair Repair Services

Office furniture endures constant stress from daily use. Over time, hydraulic systems fail, wheels jam, and upholstery tears. Our Chair Repair Services in Ngara, Nairobi, restore functionality to your existing assets. We provide a cost-effective alternative to buying new furniture by replacing only the specific components that have failed.

Common Office Chair Problems We Fix

Most office chair failures stem from three specific mechanical components. Identifying the issue correctly ensures we bring the right parts for the job.

Sinking Chairs (Gas Lift Failure)

If your chair sinks when you sit or fails to hold its height, the pneumatic gas cylinder has lost pressure. This is the most common mechanical fault. We replace faulty cylinders with Class 4 heavy-duty gas lifts, restoring the chair's ability to adjust and hold weight securely.

Broken Wheels and Bases

Castor wheels often break due to debris buildup or uneven flooring. A damaged wheel can scratch your office floor or cause the chair to tip. We replace broken castors with smooth-rolling, reinforced nylon or rubberized wheels. We also replace cracked plastic star bases with durable chrome metal bases for higher weight capacity.

Unstable or Wobbly Mechanisms

A chair that rocks side-to-side often has a cracked tilt mechanism or loose base bolts. This instability leads to poor posture and potential injury. We tighten structural bolts and replace worn tilt plates to ensure the seat remains level and secure.

Our Repair Process for Broken Office Chairs

We structure our service to minimize downtime for your business. We offer both onsite repairs for minor issues and workshop repairs for major refurbishments.

• Remote Diagnosis:

  Send us a photo of the broken part via WhatsApp. Our technicians assess the damage visually to determine if it requires a simple spare part replacement or extensive repair.

• Onsite Service:

  For gas lift and wheel replacements, our technicians visit your office in Nairobi. We perform the repair at your workstation, usually completing the task within 20 minutes per chair.

• Workshop Refurbishment:

  For reupholstery or welding structural cracks, we transport the furniture to our Ngara workshop. Here, we strip the chair, repair the frame, and apply new fabric or leather before returning it to you.

Spare Parts Availability

A repair is only as good as the replacement part. We stock a comprehensive inventory of office chair spare parts. This includes universal gas cylinders, standard 11mm castor stems, and hydraulic plates compatible with 90% of office chairs sold in Kenya. Because we stock our own parts, you do not wait weeks for imports.

Deciding between Repair vs. Replace

Not every chair is worth repairing. We adhere to a strict value assessment.

When to Repair: If you own a high-quality ergonomic or executive chair with a solid frame, replacing a KES 2,500 gas lift is significantly cheaper than buying a new KES 20,000 chair. High-quality frames often outlast their moving parts by years.

When to Replace: If the structural frame is cracked, the wood is rotted, or the repair cost exceeds 50% of the chair's current value, we recommend browsing our task chairs or executive collections for a replacement.

Frequently Asked Questions About Chair Repairs

The cost depends on the type of gas cylinder required. Standard replacement services typically range between KES 2,500 and KES 4,500, which includes the cost of the new hydraulic unit and labor.

Yes. Most office chairs use universal components for wheels and hydraulics. We can fix chairs purchased from other retailers, provided the parts utilize standard industry dimensions.

Yes. We offer reupholstery services for chairs with peeling PU leather. We can strip the old material and recover the seat in durable fabric or high-grade leather, extending the life of comfortable executive chairs that simply look worn out.

We provide a warranty on the specific parts we replace. For example, our replacement gas lifts come with a functional guarantee. If the part fails within the warranty period, we replace it.