Terms and Conditions

Last updated: January 2026

1. Introduction

These Terms and Conditions apply to purchases from Office Chairs Market. By placing an order, you agree to these terms.

Read these terms before making a purchase. Contact us if you have questions.

2. About Us

Office Chairs Market sells office chairs and furniture in Kenya. We supply executive chairs, ergonomic seating, reception furniture, and office desks to businesses and individuals.

Business Address: Ngara, Nairobi, Kenya
Contact: +254 704 043466
Email: info@officechairsmarket.co.ke

3. Products and Pricing

3.1 Product Information

  • We display accurate product images and descriptions
  • Colors may vary slightly from images due to screen settings and manufacturing
  • Visit our showroom to see products in person before large orders
  • Product availability depends on current stock levels

3.2 Pricing

  • Prices are in Kenyan Shillings (KSh)
  • Prices may change without notice
  • The price at order confirmation is the final price
  • Delivery charges are additional unless stated otherwise

4. Orders and Payment

4.1 Placing Orders

  • Orders can be placed through our website, WhatsApp, phone, or in person
  • Orders are confirmed after stock verification and payment
  • We may refuse orders due to stock unavailability, pricing errors, or suspected fraud

4.2 Payment Terms

  • Full Payment: Required before dispatch for most orders
  • Deposit: 50% deposit required for special orders or reservations
  • Payment Methods: M-Pesa, bank transfer, or cash
  • Payment details are provided upon order confirmation

4.3 Order Confirmation

You will receive confirmation via WhatsApp, SMS, or email with:

  • Order details and quantities
  • Total amount including delivery (if applicable)
  • Estimated delivery timeline
  • Payment instructions

5. Delivery

5.1 Delivery Areas

  • We deliver throughout Kenya
  • Delivery charges vary based on location and order size
  • Free delivery may apply for qualifying orders within Nairobi

5.2 Delivery Timeline

  • Delivery timelines are estimates
  • Nairobi: 1-3 business days
  • Upcountry: 3-7 business days depending on location
  • Delays may occur due to stock, weather, or logistics issues

5.3 Receiving Delivery

  • Inspect items upon delivery before signing
  • Report any damage immediately to the delivery personnel
  • Note issues on the delivery receipt
  • Claims for damaged goods must be made within 24 hours

6. Assembly

Many office chairs require some assembly:

  • Assembly instructions are included with each product
  • Basic tools (usually included) are needed for assembly
  • Professional assembly service is available for an additional fee

7. Returns and Refunds

See our Return Policy for details on returns, exchanges, and refunds.

8. Warranty

  • Products are covered by manufacturer warranty where applicable
  • Warranty does not cover damage from misuse or improper assembly
  • Claims require proof of purchase
  • We assist with warranty claims processing

9. Limitation of Liability

  • Our liability is limited to the value of products purchased
  • We are not liable for indirect or consequential damages
  • We are not responsible for damage caused by improper assembly or use

10. Intellectual Property

All website content, including text, images, and logos, is our property and protected by copyright. Do not reproduce without written permission.

11. Customer Responsibilities

  • Provide accurate contact and delivery information
  • Ensure someone is available to receive deliveries
  • Verify product specifications before ordering
  • Follow assembly instructions and care guidelines

12. Dispute Resolution

For disputes:

  • Contact our customer service team first
  • Unresolved disputes will be handled through mediation
  • These terms are governed by Kenyan law
  • Courts in Nairobi have jurisdiction

13. Changes to Terms

We may modify these terms at any time. Changes are posted on this page. Continued use of our services means you accept the updated terms.

14. Contact Us

Questions about these Terms and Conditions:

  • Phone: +254 704 043466
  • WhatsApp: Chat with us
  • Email: info@officechairsmarket.co.ke

Office Chairs Market
Quality office furniture for Kenyan workspaces.

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